Terms & Conditions

DEFINITIONS

‘Company’ is Ace Bar Events Limited or their subcontractors or agents.

‘Client’ is the person hiring the equipment or services from the Company.

‘Period of Hire’ is the period from installation by the Company and collection by the company or, where the client is installing equipment themselves this period is from receipt of the equipment to its return to the company.

‘Deposit’ is the amount of money payable to Ace Bar Events Limited to guarantee the booking.

‘Minimum Spend’ is an agreed income that will be achieved by the bar to cover overheads. The Client would be responsible for paying the difference between the final sales total and the minimum spend figure should there be a shortfall. The minimum spend will be agreed at the time of booking and card details will be taken two days before the event to suspend this amount.

‘Package’ is an add- on service that can be selected for pay bars, such as providing reception drinks or table wine.

Staff Hire Only

CONDITIONS

Unless stated in writing all bookings are accepted subject to the Terms and Conditions of hiring stated below.

SITE

(a) The quote is based on the assumption that there is an adequate area for the staff member to work in with lighting, heating and protection from the elements available if required.

HIRE CHARGES

(a) The quote is valid for 30 days from the date stated on the quote.

(b) A 50% deposit of the total hire cost is required upon booking and the booking is not confirmed until the deposit and the completed booking form are received by the company.

VARIATIONS

(a) If for any reason the Company is no longer able to supply the staff member(s) the Company will notify the Client as soon as possible and supply alternative solutions. If these solutions do not satisfy the needs of the Client they may terminate this contract and any payments made will be refunded in full.

PAYMENT

(a) Payments must be made in accordance with the terms stated in the Company’s quotation.

(b) Should settlement not be made in accordance with our payment terms then interest will be charged at 10 % per month above the base rate of the HSBC Plc.

(d) Payments can be made by bank transfer, debit or credit card and cheque. Please note that payments made via debit or credit charge will incur a 5% admin fee.

Security

(a) The Client shall, during the event be responsible for the protection and safety of the staff member(s).

ATTENDANCE

(a) The quote includes attendance by the Company’s staff for the specified time as shown on the initial quote. Unless otherwise specified in writing.

(b) Any additional hire time from the original quote will need to be pre approved and pre paid before the event date and can’t be guaranteed if the request falls in the 14 days before the event date.

CONTRACT

(a) No verbal representations or arrangements are recognised by the Company. A booking is only deemed valid once the Client is in receipt of a booking confirmation from the Company.

(b) The Company will provide the Client with a booking confirmation upon receipt of a fully completed booking form and the Deposit payment from the Client.

(c) Should the Company not have availability of the required staff member(s) upon receiving the completed booking confirmation from the Client and the Client is not satisfied with any alternative options the Company recommends then the deposit will be returned to the Client.

CANCELLATION

(a) Should the Client wish to terminate the contract then the following cancellation fees will be charged to the Client by the Company:

100% of the Hire price for notice less than 7 days prior to the Period of Hire.

50% of the Hire price for notice between 7 and 28 days prior to the Period of Hire.

25% of the Hire price for notice more than 28 days prior to the Period of Hire.

(b) Alterations Beyond Our Control & Extraordinary Circumstances…Under no circumstances are we obliged to cancel, refund or provide compensation if you are affected by unavoidable or extraordinary circumstances in which we or the suppliers of the service in question have no control. This relates to ANY element of an event/booking cancelled due to, and not limited to, war and threat of war, riots, terrorist activity, industrial disputes, natural disasters, fire, airport closures (including delayed or cancelled flights), Government-led or Government ordered cancellations (including any Government-related body), biological or chemical disaster, biological or medical pandemic/epidemic, bad weather conditions (including sea, ice & river conditions & flooding) and similar events that are beyond our control or the control of the suppliers involved with your event. We will however cooperate with you & the suppliers involved to make any necessary arrangements to re-organise your event where appropriate/possible.

Equipment Hire ONLY

CONDITIONS

Unless stated in writing all bookings are accepted subject to the Terms and Conditions of hiring stated below.

SITE & ACCESS

(a) The Hire charges are based on the assumption that the site for equipment instalment is a flat level firm ground with easy access for motor transport.

(b) The client is required to provide the company with a plan showing the position in which the bar and or equipment are to be placed or should have a representative on the site for that purpose. In the absence of both then the company’s own staff, having placed the bar and equipment where they think fit shall be deemed to have completed the contract. Once equipment has been installed and signed off it can’t be moved. Any movement of the equipment will need to be carried out by the company’s own staff and may incur additional costs.

(c) Only equipment specifically stated in the quote is included in the hire. The client must ensure all aspects of their service and equipment requirements have been discussed with the company prior to making the booking.

(d) The client is to provide adequate time for the company’s staff to install and set up the equipment and adequate time to uninstall equipment. Installation and uninstallation times will be specified on the quote and upon filling in the booking form and receiving payment of the deposit these timings will be seen as accepted by the client.

(e) Any restrictions to venue access such as unloading restrictions, parking or height restrictions must be communicated to the Company 14 days in advance of the event.

(f) If the company isn’t made aware of restrictions or the above conditions aren’t met and results in a delay in installation and has an impact on the specified start time then the company won’t be held responsible.

HIRE CHARGES

(a) The charges laid out in the quote are for hire only and not for the purchase of equipment. The quote is valid for 14 days from the date stated on the quote.

(b) A 50% deposit of the total hire cost is required upon booking and the booking is not confirmed until the deposit and the completed booking form are received by the company.

VARIATIONS

(a) If for any reason the Company is no longer able to supply the equipment ordered the Company will notify the Client as soon as possible and supply alternative solutions. If these solutions do not satisfy the needs of the Client they may terminate this contract and any payments made will be refunded in full.

PAYMENT

(a) Payments must be made in accordance with the terms stated in the Company’s quotation.

(b) Should settlement not be made in accordance with our payment terms then interest will be charged at 10 % per month above the base rate of the HSBC Plc.

(c) If a booking is made 14 days or less before the delivery/collection date full payment is required at the point of booking.

(d) Payments can be made by bank transfer, debit or credit card and cheque. Please note that payments made via debit or credit charge will incur a 5% admin fee.

LOSS OR DAMAGE

(a) The Client shall, during the Period of Hire be responsible for the maintenance and safe custody of the Company’s equipment.

(b) The Client must be satisfied with the equipment before use and notify the Company of any incorrect deliveries or unacceptable equipment at the point of delivery/installation.

(c) Any damage caused to the equipment during the Period of Hire will be charged to the Client on a replacement value basis.

(d) Where glassware has been hired, breakages or losses are chargeable to the Client on a replacement value basis.

ATTENDANCE

(a) The Hire cost does not include attendance by the Company’s staff except during the actual installation unless otherwise agreed as part of the initial quote.

CONTRACT

(a) No verbal representations or arrangements are recognised by the Company. A booking is only deemed valid once the Client is in receipt of a booking confirmation from the Company.

(b) The Company will provide the Client with a booking confirmation upon receipt of a fully completed booking form and the Deposit payment from the Client.

(c) Should the Company not have availability of the required equipment upon receiving the completed booking confirmation from the Client and the Client is not satisfied with any alternative equipment the Company recommends then the deposit will be returned to the Client.

CANCELLATION

(a) Should the Client wish to terminate the contract then the following cancellation fees will be charged to the Client by the Company:

100% of the Hire price for notice less than 7 days prior to the Period of Hire.

50% of the Hire price for notice between 7 and 28 days prior to the Period of Hire.

25% of the Hire price for notice more than 28 days prior to the Period of Hire.

PERIOD OF HIRE

(a) The Period of Hire will be specified on the booking confirmation. Any equipment not returned to the Company by the exploration of the Period of Hire is subject to an additional daily hire charge to be paid by the Client.

LINDR HIRE

(a) The Company will refund the Client for any unused kegs providing these are returned at the end of the Period of Hire in saleable condition with the seal in untampered with.

(b) All kegs whether empty or full should be returned at the end of the Period of Hire.

All inclusive Bar Services Only

CONDITIONS

Unless stated in writing all bookings are accepted subject to the Terms and Conditions stated below.

SITE & ACCESS

(a) The booking is accepted on the assumption that the site for equipment instalment is a flat level firm ground with easy access for motor transport.

(b) The client is required to provide the company with a plan showing the position in which the bar and or equipment are to be placed or should have a representative on the site for that purpose. In the absence of both then the company’s own staff, having placed the bar and equipment where they think fit. Once equipment has been installed and signed off it can’t be moved. Any movement of the equipment will need to be carried out by the company’s own staff and may incur additional costs and delays in service for which the company won’t be held responsible.

(c) The client is to provide adequate time for the company’s staff to install and set up the equipment pre service and adequate time to uninstall equipment post service. Installation and uninstallation times will be specified on the quote and upon filling in the booking form and receiving payment of the deposit these timings will be seen as accepted by the client.

(d) Any restrictions to venue access such as unloading restrictions, parking or height restrictions must be communicated to the Company 14 days in advance of the event.

(e) If the company isn’t made aware of restrictions or the above conditions aren’t met and results in a delay in installation and has an impact on the specified start time then the company won’t be held responsible.

HIRE CHARGES

(a) The quote is valid for 14 days from the date stated on the quote.

(b) A 50% deposit of the total package cost is required upon booking and the booking is not confirmed until the deposit and the completed booking form are received by the company.

VARIATIONS

(a) If for any reason the Company is no longer able to supply the package ordered the Company will notify the Client as soon as possible and supply alternative solutions. If these solutions do not satisfy the needs of the Client they may terminate this contract and any payments made will be refunded in full.

PAYMENT

(a) Payments and/or deposits should be paid by the Client upon booking the Company’s bar service.

(b) Where a deposit is refundable the refund will be processed once the Bar Manager representing the Company at the event has confirmed that the qualifying factors have been met. The Client will be advised on these qualifying factors at the time of booking.

(g) A 50% deposit of the total package cost is required upon booking and the booking is not confirmed until the deposit and the completed booking form are received by the company.

(h) If a booking is made 14 days or less before the event date full payment is required at the point of booking.

(i) Full payment is required 14 days before the event date.

(j) Payments can be made by bank transfer, debit or credit card and cheque. Please note that payments made via debit or credit charge will incur a 5% admin fee.

(k) Should settlement not be made in accordance with our payment terms then interest will be charged at 10 % per month above the base rate of the HSBC Plc.

LOSS OR DAMAGE

(a) The Client shall, during the period of the event, be responsible for the maintenance and safe custody of the Company’s equipment and staff.

(b) The Client must be satisfied with the equipment before use and notify the Company of any incorrect deliveries or unacceptable equipment at the point of delivery/installation.

(c) Any damage caused to the equipment during the period of the event will be charged to the Client on a replacement value basis.

(d) Where glassware has been provided, breakages or losses are chargeable to the Client on a replacement value basis.

ATTENDANCE

(a) The quote is based on an agreed amount of guests attending. On occasions where more guests attend than originally agreed, additional charges will be incurred that the client must pay within 7 days of the event date.

CONTRACT

(a) No verbal representations or arrangements are recognised by the Company. A booking is only deemed valid once the Client is in receipt of a booking confirmation from the Company.

(b) The Company will provide the Client with a booking confirmation upon receipt of a fully completed booking form and the Deposit payment from the Client.

CANCELLATION

(a) Should the Client wish to terminate the contract then the following cancellation fees will be charged to the Client by the Company:

100% of the quoted price for notice less than 7 days prior to the event date.

50% of the quoted price for notice between 7 and 28 days prior to the event date.

25% of the quoted price for notice more than 28 days prior to the event date.

Cash Bar Hire Only

CONDITIONS

Unless stated in writing all bookings are accepted subject to the Terms and Conditions stated below.

SITE & ACCESS

(a) The booking is accepted on the assumption that the site for equipment instalment is a flat level firm ground with easy access for motor transport.

(b) The client is required to provide the company with a plan showing the position in which the bar and or equipment are to be placed or should have a representative on the site for that purpose. In the absence of both then the company’s own staff, having placed the bar and equipment where they think fit. Once equipment has been installed and signed off it can’t be moved. Any movement of the equipment will need to be carried out by the company’s own staff and may incur additional costs and delays in service for which the company won’t be held responsible.

(d) Any restrictions to venue access such as unloading restrictions, parking or height restrictions must be communicated to the Company 14 days in advance of the event.

VARIATIONS

PAYMENT

(a) Payments and/or deposits should be paid by the Client upon booking the Company’s bar service.

(c) Depending on the number of guests attending the event and its location the Client may be asked to commit to a minimum spend. The client will be advised of this at the time of booking.

(d) If a minimum spend is required, the company will take 50% of the stated amount as a deposit. The booking is not confirmed until the deposit and the completed booking form are received by the company. This is required at least 28 days prior to the event date.

(e) If a booking is made 28 days or less before the event date the 50% deposit payment is required at the point of booking.

(f) If the agreed minimum spend isn’t achieved on the day then the deposit will be used to make up the difference. If any excess monies remain after making up the difference then this will be returned to the client.

(g) The charges laid out in the quote are valid for 30 days from the date stated on the quote.

(h) Payments can be made by bank transfer, debit or credit card and cheque. Please note that payments made via debit or credit charge will incur a 5% admin fee.

(i) Should settlement not be made in accordance with our payment terms then interest will be charged at 10 % per month above the base rate of the HSBC Plc.

LOSS OR DAMAGE

(a) The Client shall, during the period of the event, be responsible for the maintenance and safe custody of the Company’s equipment and staff.

(b) The Client must be satisfied with the equipment before use and notify the Company of any incorrect deliveries or unacceptable equipment at the point of delivery/installation.

(c) Any damage caused to the equipment during the period of the event will be charged to the Client on a replacement value basis.

(d) Where glassware has been hired, breakages or losses are chargeable to the Client on a replacement value basis.

ATTENDANCE

CONTRACT

(a) No verbal representations or arrangements are recognised by the Company. A booking is only deemed valid once the Client is in receipt of a booking confirmation from the Company.

(b) The Company will provide the Client with a booking confirmation upon receipt of a fully completed booking form and the Deposit payment from the Client.

CANCELLATION

(a) Should the Client wish to terminate the contract then the following cancellation fees will be charged to the Client by the Company:

100% of the quoted deposit price for notice between 7 and 28 days prior to the event date.

50% of the quoted deposit price for notice more than 28 days prior to the event date.

SUSTAINABILITY PRACTICES

We are constantly aiming to be more sustainable in the way we operate on a daily basis and we will strive to continue in the practice of being sustainable in every way we can. Below are some of the steps we have taken already to increase our sustainability;

(a) We will always shop and source all products as locally as we can whether this be to the venue address of our warehouse in order to reduce our carbon footprint.

(b) We do not use plastic straws but instead we use bamboo straws which are made out of 100% natural materials – we also buy this in bulk to reduce transportation, this also includes our beverage napkins.

(d) Wherever possible, we separate and bin our recyclable waste items away from normal rubbish.

(e) We often source staff members from areas close to our venue or from similar areas so they are able to travel together or on public transport to further reduce our carbon footprint.

(f) Any branded items we create, we will always wash and keep them in stock so they can be reused.

(g) Whenever we have fresh fruit at an event, any that is not used we will bring back and dehydrate it so that it can be kept and used as cocktail garnishes – this helps reduce our wastage.

(h) Our bars are lit with LED lighting meaning that they are free of any toxic chemicals and can last for up to 25 years.

(i) We minimise our use of single use plastic by stocking a large range of polycarbonate glassware in the event that real glassware is not suitable – if plastic disposable glassware is required for a particular reason, we will always encourage the client to recycle and reuse.

General

We believe our Terms and Conditions to be fair. We reserve the right to make amendments and improvements to these terms and conditions without notice & any booking is subject to CURRENT terms & conditions.